The first stage of the project involved understanding the problem at large: how might we improve the accessibility of exhibition information for older adults who may face vision, hearing, or language barriers? I helped lead the ideation phase, carefully considering how technology could assist without overwhelming or excluding. I focused on accessibility-first thinking, ensuring each design decision served our user.

We created a persona named Landon Xue, a 65-year-old cultural historian with impaired vision and a love for art museums. Landon helped guide our thinking, and I worked on refining features to serve people like him: those who value learning but may struggle with traditional static displays.

As the design evolved, I was responsible for detailing every feature of the device, from button controls for audio speed and volume to NFC-based activation that avoids the overuse of QR codes. I also helped define how the device could present multi-language support and audio from Indigenous voices, making the experience rich, inclusive, and intuitive.

To this day, the Tap&Go Audio Stick remains a project I’m proud of. Not only because it addressed a real-world need with care and thoughtfulness, but also because it demonstrates how inclusive design can create space for everyone to engage with culture.